| Complaint/report | message containing information on a current or potential issue pertaining to the Company’s activities and raising a legitimate concern, as well as on an adverse impact on the Company’s stakeholders and employees, violation of human rights, protection of assets and corporate interests, prevention of abuse, theft and other violations at the Company’s business units |
| Grievance mechanism | additional corporate procedure available to external stakeholders (local and indigenous communities, suppliers or contractors, etc.) |
| Human rights | rights that belong to every person in the world regardless of their origin, gender, ethnicity, religion, language and status |
| Human rights due diligence | set of measures that includes assessing impacts and risks in the value chain and conducting business responsibly in order to prevent and mitigate human rights abuses and hold businesses accountable for such abuses in which the businesses may be implicated through their own operations or relationships |
| Mediation | method of alternative dispute resolution based on finding a mutually acceptable solution through the mediation of an impartial third party (independent expert) |
| Norilsk Nickel Group | MMC Norilsk Nickel and the totality of operations forming Nornickel Group. Unless otherwise specified or required by the context, the terms “Company”, “Group”, “Nornickel” or “the Group companies” shall mean Nornickel Group |
| Risk | the effect of uncertainty on objectives |
| Stakeholder engagement | the Company's activities aimed at identifying stakeholders’ expectations and concerns and their engagement in decision-making process |
| Stakeholders | individuals and legal entities or their groups having certain expectations about the Company or affected by its operations, influencing its managerial decisions while being themselves influenced by such decisions. Stakeholders include the Company's shareholders, investors, employees, suppliers, contractors, consumers, trade unions and other public organisations, mass media, residents of areas where the Company operates, and others |